This hotel is several floors tall and two seems a very inadequate number of parking spaces designated as handicapped. Upon arriving at the front entrance the first thing I notice is that I only see a total of two handicapped parking spaces. I cannot get over the side of a tub no matter how many grab bars are provided. I still don't understand why hotels think that adding grab bars around a tub makes it accessible. I chose this hotel because it had a great location and they were able to insure me that I would have a handicapped accessible room with a roll in shower cs a tub. Because of the excellent staff and the cleanliness of the hotel and our room, I can't say we won't stay here again if we are in the area, however I will not use my debit card next time. Because I was not informed of this extra charge my bank account was overdrawn causing us to have to pay bank fees. After an extremely long wait on the phone with reservations I was told that one of those charges was a pre auth and would come off my card in about 7 days. I was shocked when I was charged not once for a two nights stay but twice. We used our debit card as we usually do and our stay came out to be around $220.00 for both nights so I was expecting that charge to appear on my card. However I rated this hotel as poor due to hidden charges we were not informed of when we made our reservations. Everyone was very friendly and accommodating to our special needs child. We stayed there for 2 nights for a medical appointment for my son and got the medical rate which was not bad. The location of this hotel is great as it's close to restaurants and shopping.
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